Have you ever found yourself at a football game — the hot sun and long hours of tailgating have long since robbed your body of nutrients — and you’re just craving a stadium hot dog and a cold drink?
This past Saturday, Texas A&M fans attending the newly-renovated Kyle Field had a hard time coming by either of those things. Although the stadium’s atmosphere drew rave reviews from coach Kevin Sumlin and others, its concessions stand efficiency apparently left much to be desired.
“The complaints were multiple on Saturday from (TexAgs.com) posters: Long lines for water and soft drinks, while fans were missing action they’d paid a hefty price to see. Cold food that was supposed to be hot. Messy concession areas because there weren’t enough employees to handle all of the business.
“The list continued: Concession areas running out of food – in the first half. Bottlenecks of fans just trying to get to their seats, because concession lines ran up against concourse entrances and exits (escalators and ramps, etc.).”
Operation of Kyle Field’s concessions is the responsibility of Levy Restaurants of Chicago, according to Zwerneman, and a long-term contract has existed between the school and Levy since 2014. So the sudden disorganization seems to have caught all parties by surprise.
Looking ahead to the upcoming game between Texas A&M and Nevada (noon kickoff, SECN), patrons will at least be allowed to bring their own water Saturday, when temperatures should easily max out in the mid-90’s.
— Texas A&M Football (@AggieFootball) September 18, 2015
As for getting your hands on greasy stadium food, fear not, Aggies fans: athletic director Eric Hyman promises that more concessions workers are on the way. He outlines additional issues in an open letter published on Thursday.
A&M AD Eric Hyman tells me Levy Restaurants intends to bring in 255 people, including 55 Levy managers, to bolster Kyle concessions on Sat.
— Brent Zwerneman (@BrentZwerneman) September 17, 2015